Refund policy
CITY+OAK has a full money back refund policy. This makes gift giving easier and allows you to try on clothing in the comfort of your own home.
If you are not completely satisfied with your purchase, we are pleased to offer you a refund within 7 days of your purchase date or delivery date, whichever is later. If an item is 50% off or more a store credit will be issued.
All items must be returned with original tags attached.
Shipped Orders: Please note that customers are responsible for all original shipping and return shipping costs.
Returning an Online Order – By Mail/Courier
Pack up your return and ship via a courier of your choice. No packing slip required. Ship to:
CITY+OAK
212 Princess Street
Kingston, ON K7L 1B2
212 Princess Street
Kingston, ON K7L 1B2
Phone Number: 613-548-4826
Customers are responsible for return shipping costs. Returns will be refunded to your original payment method within 5-10 business days. Thank you.